Contact & Support
+ How does it work?
For Canva templates: Once you've made your purchase, you will be e-mailed a PDF containing a shareable link to the Canva template. Click the link, save a copy to your Canva account (this is important!), then start editing.
For InDesign/Photoshop templates: Once you've made your purchase, you will be e-mailed a ZIP containing the working files in the proper Adobe format.
+ How easy is it to customize the template?
Super easy! All templates come with a straightforward PDF design kit with instructions for both Canva and Photoshop format. Just switch out the fonts and colours, drag and drop photos into the placeholder frames, and type in new content before exporting your custom design.
+ What are the dimensions of the template?
The dimensions are 8.5x11 inches, standard document size.
+ Are the fonts and images included?
For Canva templates: The fonts used in the template will be intact with a free Canva account. Copyright-free images are not included, however links are always included in the instructional PDF for your convenience.
For InDesign/Photoshop templates: Copyright-free fonts and images are not included, however links are always included in the instructional PDF for your convenience.
+ What if I have issues with the template?
Canva templates are monitored on a 24-hour basis, but occasionally a lack of care on the part of a previous customer may result in unintended modifications to the template.
If you experience problems with a Canva template, or require any other assistance, please contact firstname.lastname@example.org and we will resolve the issue as soon as possible.
+ Do you offer refunds?
Due to the digital nature of this product, all sales are final.